AlertZee Intro

24 Sep AlertZee Intro

Posted at 18:53h in by
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Applicable accounts: ‘Regular’ Account   ‘Enterprise’ Account

 

1.  Go to this link on your phone, download the file and click to install the AlertZee app:  https://franchizemanager.com/static/alertzee/AlertZee-1.3.apk

 

2.  When you open it, go to settings page (pic 1 left) and enter details below and click “Update Settings” buttons (pic 2 right).

 

FranchiZeManagerAlertZee2 FranchiZeManagerAlertZee

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3.  You are now connected up to the FZM Demo site. You are registered as “Rob Hopkins”, so on the demo site if you go Directory > Search Staff Members  you will see.

 

Some examples of what you can do:

 

a.  Just send a message to one staff member (eg Rob Hopkins):

 

    • in FZM go to Directory > Search Staff Members

 

    • open Rob Hopkins staff record

 

    • click “Send Alert”, fill in details of the Alert, note that Rob has already been added to the send list

 

    • click “Send”

 

    • What happens next?

 

      • Rob Hopkins will be sent an alert

 

      • the push notification will inform him

 

      • when it is read you can go to the “Viewed History” tab on the Alert record and see who read it, when and how many times

 

 

b.  Send a customer complaint notification to a staff member:

 

    • in FZM go Franchisee > Customer Feedback > Search Feedback cases

 

    • open any case, and click “Send Alert” button

 

    • note the Alert is created and all the Complaint details are automatically carried across

 

    • in the “Send to Staff” panel click “Add Target Staff”  button, filter and select the staff you wish to send this alert to

 

    • click “Send”

 

 

c.  Send an Alert to group of staff/franchisees:

 

    • in FZM go Directory > Send Alert

 

    • fill in the details of the alert and add target staff

 

    • click “Send”