24 Sep Franchise Closures
Applicable accounts: ‘Regular’ Account ‘Enterprise’ Account
In the situation where a store is closed or sold to a new franchisee you should leave the franchisee record in the system and simply change the Type field to Franchisee – Inactive (Closed, Sold, Terminated). It is important to leave the record in the system as this retains the history and allows it to remain there for future reference.
In the situation where you have sold the store to a new owner you should first change the Type field to Franchisee – Inactive (Closed, Sold, Terminated) and change the name of Company Name field to include the word (closed) after it e.g. change “Balmain” to “Balmain (closed 2 Feb 2011)”. Then create a new franchisee record to record the new owner. This will allow users to quickly and easily differentiate old closed stores from new ones. As your system ages we can add another attribute to assist in differentiating records but initially this is not required until you have a history built up in your system.
