As a minimum you should appoint two key roles in your organisation for the implementation of FZM. They can be the same person, especially if you are a smaller company.
Project Sponsor: This is a high level role, they are the billing contact and will sign-off on System Change Requests.
Project Co-ordinator: This is a hands-on role, they will become the ‘power-user’ of the system, responsible for coordinating data gathering, answering user’s questions and providing support to franchisees (if they are using the system). They will test system changes and customisations, plus they may write (or coordinate the writing of) the system User Guide for your business.
Our support team prefers, and strongly recommends, that all systems questions and requests for changes are channeled through your appointed Project Co-ordinator. It is more efficient and effective for both parties.